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Assistant Director/Student Support Services

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Posting Details

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Position Title Assistant Director/Student Support Services
Faculty Rank No
Provide Rank
Position Number 065891
Department Learning Assistance Program - 202120

Position Summary Information

Minimum Qualifications

- Masters Degree in counseling, education, or related human relations field

License/Certification Required
Preferred Qualifications

-Advising experience
-Teaching experience
-Personal experience overcoming obstacles to success or supporting others to overcome obstacles
-Grant-writing experience or training
-Career Counseling
-Academic Coaching
-Program and event planning
-3 years experience preferred

The Student Support Services Program at Appalachian State University actively seeks qualified individuals from backgrounds similar to those of our Participants.

Essential Duties and Responsibilities

Program Responsibilities
1. Assisting the Director with the day-to-day operation of the Student Support Services (SSS) Program.
2. Coordinating the mentor program and active study hall for SSS freshmen.
3. Providing supervision and training for Graduate Assistant Mentors through bi-monthly meetings and individual meetings.
4. Providing professional development workshops for students in SSS. This can include setting up workshops, sending letters, and sending e-mail messages to students about topics that may consist of career exploration, decision-making, resume and cover-letter writing, preparing for graduate school, career and major information, financial literacy, study abroad, campus involvement, etc.
5. Requesting grades at the end of the semester and distributing to the appropriate advisors.
6. Teaching one section of the SSS US 1001, College Success Seminar to program freshmen.
7. Coordinating the evaluation process for the mentor program (fall and spring) and the SSS program (spring only). Provide data to the Director of SSS and other areas as appropriate.
8. Work with the Director to compile data for the University’s annual report and the federal performance report, describing the successes and challenges over the past year.
9. Coordinating academic year programming and complete necessary administrative tasks.
10. Assisting the Director with new student recruitment application and selection process.
11. Assisting with grant writing.
12. Coordinating projects and performing other duties and special projects as assigned by the Executive Director for LAP to meet the goals and objectives of the program/unit.
13. Attending professional meetings, seminars, and conferences in order to enhance skills and expertise in working individually with students and to contribute to the overall effectiveness of the program/unit.
14. Coordinating hiring process for all Graduate Mentor positions.
15. Coordinating SSS Advisory Board Meetings.
16. Coordinating and conducting new student freshman orientation and transfer orientation.
17. Coordinating and conducting SSS Parent Orientation sessions.
18. Coordinating outreach and campus visits with TRIO partners and perspective students.
19. Represent SSS at campus events as needed.
20. Communicating with all SSS students weekly about upcoming deadlines, dates for program activities, and university announcements through a variety of media.
21. Coordinating with the Director and SSS Instructor out-of-class cultural events for the program freshmen and for continuing students including the Annual Resource Fair.
22. Coordinating the SSS Alumni database project.

Advising Responsibilities
1. Meeting with all new freshmen in the caseload during the first three-five weeks of each semester in order to develop the advisor-student relationship, to ascertain student’s adjustment to the new environment, to determine potential problem areas, to begin the process of making a decision about a major, and to inform students about campus resources. Meeting with all continuing students to assess progress towards graduation, to discuss use of resources especially tutoring and career development.
2. Posting student grades on check sheets at the end of each semester.
3. Providing academic counseling to students.
4. Assisting the students in exploring, selecting, and declaring a major which is appropriate for their goals, and assisting them in becoming connected to their academic departments as soon as possible in order to receive useful and timely advice in their major courses.
5. Providing the students with timely and accurate academic information.
6. Monitoring the progress of all probation students in the caseload.
7. Keeping accurate records of student contacts for accountability purposes.
8. Using retention tools (e.g., Map Works, Degree Works, Academic Progress Reports) as appropriate to assist students in evaluating their academic behaviors and to improve their chances of academic success, and make appropriate referrals.
9. Monitoring academic progress of students in the advising caseload.
10. Referring students to the appropriate resources.
11. Serving as an advocate for SSS students.
12. Serving as a personal advocate and resource person for the student.
13. Serving as a connection to the University through mentor-student relationships in the first year.
14. Providing a personal and warm welcome to the students from the time of Orientation until the students graduate.
15. Providing a timely introduction to the University that sets the tone for success in the first year.
16. Monitoring each student’s academic progress to determine problem areas and high-risk characteristics and intervene appropriately when necessary.
17. Serving as a referral source for information on counseling, career planning, financial aid, student activities, and other student support services.

Type of Position Full Time Position
Staff/Non-Faculty Staff/Non-Faculty
Appointment Type 100%
Work Schedule/Hours Monday - Friday, 8:00 am - 5:00 pm
Number of Hours Per Week 40
Number of Months Per Year 12
Mandatory Staff No
Physical Demands of Position

Posting Details Information

Proposed Date of Hire 05/01/2017
Application Procedure

Initial consideration of completed applications will begin immediately and will continue until the position is filled. Start date for the position is April 3, 2017 or as soon as possible thereafter.
Submit the following:
-Cover letter
-Three letters of reference
-Graduate Transcript(s)

Suggested Salary Range 42,000 - 45,000
Disability Accommodation Information

Individuals with disabilities desiring accommodations in the application process should contact Wanda Hamilton at

Special Instructions to Applicants
Posting Date 02/10/2017
Open Until Filled Yes
AA/EEO Statement

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Background Check Statement

Any offer of employment to a successful candidate will be conditioned upon the University’s receipt of a satisfactory criminal background report.

Eligibility for Employment

Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. Transcripts
  4. Letter of Recommendation (1)
  5. List of References
  6. Letter of Recommendation (2)
  7. Letter of Recommendation (3)
Optional Documents